.pw-support {
    --pw-support-border: var(--surface-border-soft, #e5e7eb);
    color: var(--primary-text-main, #24242c);
    background: var(--background-surface, #fff);
    font: 14px/1.5 var(--font-family-base, 'Segoe UI', sans-serif);
    letter-spacing: 0;
    min-width: 0;
    display: block;
    margin: 0;
    padding: 0;
    align-items: stretch;
    max-width: none;
    isolation: isolate;
}

.pw-support, .pw-support *, .pw-support *::before, .pw-support *::after { box-sizing: border-box; }
.pw-support [hidden], .pw-support[hidden] { display: none !important; }
.pw-support h2, .pw-support h3, .pw-support p { margin: 0; }
.pw-support h2 { font-size: 18px; font-weight: 700; line-height: 1.4; }
.pw-support h3 { font-size: 15px; font-weight: 700; line-height: 1.4; }
.pw-support button, .pw-support input, .pw-support select, .pw-support textarea { font: inherit; letter-spacing: 0; }
.pw-support button, .pw-support input, .pw-support select, .pw-support textarea, .pw-support summary { touch-action: manipulation; }
.pw-support button:focus-visible, .pw-support input:focus-visible, .pw-support select:focus-visible,
.pw-support textarea:focus-visible, .pw-support summary:focus-visible, .pw-support-messages:focus-visible {
    outline: 2px solid var(--blue-main, #397ded);
    outline-offset: 2px;
}

.pw-support-toolbar, .pw-support-pane-heading, .pw-support-thread-heading {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    padding: 14px 16px;
    border-bottom: 1px solid var(--pw-support-border);
    flex-shrink: 0;
}

.pw-support-title, .pw-support-actions, .pw-support-row-heading, .pw-support-compose-footer,
.pw-support-message-meta, .pw-support-check { display: flex; align-items: center; gap: 8px; min-width: 0; }
.pw-support-title { flex-wrap: wrap; }
.pw-support-actions { flex-shrink: 0; }
.pw-support-icon { display: inline-flex; width: 18px; height: 18px; flex: 0 0 18px; }
.pw-support-icon svg, .pw-support-icon img { width: 18px; height: 18px; object-fit: contain; }
.pw-support-button {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    min-height: 36px;
    width: auto;
    height: auto;
    max-width: 100%;
    padding: 7px 12px;
    border: 1px solid var(--pw-support-border);
    border-radius: 6px;
    color: inherit;
    background: var(--background-surface, #fff);
    cursor: pointer;
    overflow-wrap: anywhere;
    appearance: none;
    transform: none;
    transition: none;
    user-select: none;
    position: relative;
    overflow: visible;
    box-shadow: none;
}

/* Public pages attach ripples and mobile dimensions to all section buttons. */
.pw-support .pw-support-button::before, .pw-support .pw-support-button::after,
.pw-support-launcher::before, .pw-support-launcher::after { content: none !important; display: none !important; }
.pw-support .pw-support-button:active, .pw-support-launcher:active { transform: none; }
.pw-support .pw-support-button[aria-label] { height: auto !important; }
.pw-support .pw-support-icon-button[aria-label] { height: 36px !important; }
.pw-support-launcher.pw-support-button[aria-label] { height: 48px !important; }

.pw-support-button:hover:not(:disabled) { background: var(--primary-text-main-5, #f5f5f7); }
.pw-support-button:disabled { cursor: default; opacity: .55; }
.pw-support-icon-button { width: 36px; height: 36px; padding: 8px; flex: 0 0 36px; }
.pw-support-primary { color: #fff; background: var(--primary-main, #7c3aed); border-color: transparent; }
.pw-support-primary:hover:not(:disabled) { background: var(--primary-main-hover, #6d28d9); }
:root[data-theme="dark"] .pw-support-icon img, .pw-support-primary .pw-support-icon img { filter: invert(1); }
.pw-support-count {
    display: inline-flex;
    justify-content: center;
    align-items: center;
    min-width: 20px;
    padding: 1px 6px;
    border-radius: 4px;
    color: var(--blue-main, #397ded);
    background: var(--blue-main-10, #eef5ff);
    font-size: 12px;
    font-weight: 700;
    flex-shrink: 0;
}

.pw-support-workspace { display: grid; grid-template-columns: minmax(0, 1fr); min-height: 0; }
.pw-support-user .pw-support-workspace { height: min(680px, 76dvh); min-height: 360px; }
.pw-support-admin .pw-support-workspace {
    grid-template-columns: minmax(190px, 25%) minmax(185px, 24%) minmax(0, 1fr);
    height: min(760px, 78dvh);
    min-height: 420px;
}

.pw-support-chats, .pw-support-tickets, .pw-support-conversation { min-height: 0; min-width: 0; display: flex; flex-direction: column; }
.pw-support-chats, .pw-support-tickets { border-right: 1px solid var(--pw-support-border); }
.pw-support-conversation { overflow: hidden; }
.pw-support-filters { padding: 14px 12px; display: grid; gap: 12px; border-bottom: 1px solid var(--pw-support-border); }
.pw-support-search { display: flex; align-items: center; gap: 6px; min-width: 0; }
.pw-support-input {
    display: block;
    min-width: 0;
    width: 100%;
    padding: 9px 10px;
    color: inherit;
    background: var(--background-input, #fafafc);
    border: 1px solid var(--background-input-stroke, #e5e7eb);
    border-radius: 6px;
}

.pw-support-input:disabled { opacity: .65; }
.pw-support-check { font-size: 13px; cursor: pointer; }
.pw-support-check input { width: 16px; height: 16px; accent-color: var(--blue-main, #397ded); }
.pw-support-list { flex: 1; min-height: 0; overflow-y: auto; overscroll-behavior: contain; }
.pw-support-row {
    display: flex;
    flex-direction: column;
    align-items: stretch;
    justify-content: flex-start;
    gap: 6px;
    width: 100%;
    text-align: left;
    padding: 14px 12px;
    border: 0;
    border-bottom: 1px solid var(--pw-support-border);
    border-radius: 0;
}

.pw-support-row[aria-pressed="true"] { background: var(--blue-main-10, #eef5ff); box-shadow: inset 3px 0 var(--blue-main, #397ded); }
.pw-support-row-heading { justify-content: space-between; align-items: flex-start; }
.pw-support-row-heading strong { min-width: 0; overflow-wrap: anywhere; }
.pw-support-preview { display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden; overflow-wrap: anywhere; }
.pw-support-muted { color: var(--primary-text-secondary, #6b7280); font-size: 12px; overflow-wrap: anywhere; }
.pw-support-thread-heading { align-items: flex-start; flex-wrap: wrap; }
.pw-support-thread-title { display: flex; align-items: center; flex-wrap: wrap; gap: 6px 10px; min-width: 0; flex: 1; overflow-wrap: anywhere; }
.pw-support-thread-title .pw-support-muted { flex-basis: 100%; }
.pw-support-status-select { width: 130px; max-width: 100%; font-size: 12px; }
.pw-support-status { align-self: flex-start; font-size: 12px; font-weight: 600; padding: 2px 6px; border-radius: 4px; }
.pw-support-status-open { background: var(--blue-main-10, #eef5ff); color: var(--blue-main, #397ded); }
.pw-support-status-answered { background: var(--green-main-10, #eaf7ee); color: var(--green-main-hover, #238844); }
.pw-support-status-closed, .pw-support-status-unknown { background: var(--primary-text-main-5, #f0f0f3); color: var(--primary-text-secondary, #6b7280); }
.pw-support-context:empty { display: none; }
.pw-support-context { padding: 10px 16px; border-bottom: 1px solid var(--pw-support-border); max-height: 200px; overflow: auto; flex-shrink: 0; }
.pw-support summary { cursor: pointer; font-weight: 600; font-size: 13px; padding: 3px 0; }
.pw-support-snapshot {
    font: 12px/1.6 ui-monospace, Consolas, monospace;
    margin: 10px 0 0;
    max-width: 100%;
    white-space: pre-wrap;
    overflow-wrap: anywhere;
    color: var(--primary-text-secondary, #6b7280);
}

.pw-support h4 { margin: 12px 0 4px; font-size: 13px; font-weight: 700; }
.pw-support-options { margin: 6px 0 12px; padding-left: 24px; white-space: pre-wrap; overflow-wrap: anywhere; }
.pw-support-task-image { display: block; max-width: 100%; max-height: 260px; object-fit: contain; margin: 10px 0; }

.pw-support-messages { flex: 1; min-height: 100px; padding: 20px 16px; overflow-y: auto; overscroll-behavior: contain; background: var(--background-page, #f6f6f9); }
.pw-support-message { width: fit-content; max-width: 90%; margin: 0 0 14px; padding: 10px 12px; border: 1px solid var(--pw-support-border); border-radius: 8px; background: var(--background-surface, #fff); }
.pw-support-message-own { margin-left: auto; background: var(--blue-main-5, #f2f7ff); }
.pw-support-message-system { margin-inline: auto; background: transparent; border-style: dashed; }
.pw-support-message-preview { max-width: 100%; }
.pw-support-message-meta { justify-content: space-between; flex-wrap: wrap; align-items: flex-start; gap: 4px 12px; }
.pw-support-message-meta time { font-size: 11px; color: var(--primary-text-secondary, #6b7280); }
.pw-support-ticket-link { color: var(--blue-main, #397ded); padding: 0; min-height: 24px; border: 0; background: transparent; text-align: left; font-size: 12px; justify-content: flex-start; }
.pw-support-ticket-link:hover:not(:disabled) { background: transparent; text-decoration: underline; }
.pw-support-message-body { white-space: pre-wrap; overflow-wrap: anywhere; padding: 6px 0; }
.pw-support-composer { padding: 12px 16px; border-top: 1px solid var(--pw-support-border); display: grid; gap: 8px; flex-shrink: 0; }
.pw-support-compose-label { font-size: 12px; font-weight: 600; }
.pw-support-textarea { resize: vertical; min-height: 76px; max-height: 200px; }
.pw-support-compose-footer { justify-content: space-between; flex-wrap: wrap; }
.pw-support-error { display: flex; align-items: center; justify-content: space-between; flex-wrap: wrap; gap: 8px; padding: 12px 16px; color: var(--red-main-hover, #b52c2c); background: var(--red-main-5, #fff4f4); overflow-wrap: anywhere; }
.pw-support-error .pw-support-button { background: transparent; color: inherit; }
.pw-support-loading { padding: 8px 16px; color: var(--primary-text-secondary, #6b7280); font-size: 12px; }
.pw-support-empty { padding: 24px 16px; color: var(--primary-text-secondary, #6b7280); text-align: center; }
.pw-support-back { display: none; }

.pw-support-modal-overlay { position: fixed; inset: 0; z-index: 12000; background: rgba(0, 0, 0, .42); display: flex; align-items: center; justify-content: center; padding: 16px; }
.pw-support-chat-overlay {
    position: fixed;
    inset: 0;
    z-index: 11990;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 20px;
    background: rgba(0, 0, 0, .35);
}
.pw-support-chat-overlay[hidden], .pw-support-launcher[hidden] { display: none !important; }
.pw-support-chat-overlay > .pw-support-user {
    display: flex;
    flex-direction: column;
    align-items: stretch;
    width: 760px;
    max-width: 100%;
    max-height: calc(100dvh - 40px);
    border: 1px solid var(--pw-support-border);
    border-radius: 8px;
    overflow: hidden;
    box-shadow: var(--surface-shadow-elevated, 0 20px 50px rgba(0, 0, 0, .2));
}
.pw-support-chat-overlay .pw-support-workspace { flex: 1; min-height: 200px; height: min(680px, calc(100dvh - 130px)); }
.pw-support-launcher {
    position: fixed;
    right: max(20px, env(safe-area-inset-right));
    bottom: max(24px, env(safe-area-inset-bottom));
    z-index: 11980;
    width: 48px;
    height: 48px;
    padding: 14px;
    border-radius: 8px;
    border-color: var(--surface-border-strong, #d4d7df);
    background: var(--background-surface, #fff);
    box-shadow: var(--surface-shadow-soft, 0 8px 24px rgba(0, 0, 0, .12));
}
.pw-support-launcher > .pw-support-count { position: absolute; top: -7px; right: -7px; background: var(--blue-main, #397ded); color: #fff; }
.pw-support-modal { width: 520px; max-width: 100%; max-height: calc(100dvh - 32px); overflow-y: auto; border: 1px solid var(--pw-support-border); border-radius: 8px; box-shadow: var(--surface-shadow-elevated, 0 20px 50px rgba(0, 0, 0, .2)); }
.pw-support-modal-form { display: grid; gap: 10px; padding: 16px; }
.pw-support-modal-form > label { font-size: 13px; font-weight: 600; }
.pw-support-modal .pw-support-textarea { min-height: 140px; }
.pw-support-report-context { max-height: 180px; overflow: auto; }
.pw-support-notice { position: fixed; right: 20px; bottom: 24px; z-index: 12001; max-width: calc(100vw - 40px); padding: 12px 16px; border: 1px solid var(--pw-support-border); border-left: 3px solid var(--green-main, #2dba52); border-radius: 6px; box-shadow: var(--surface-shadow-soft, 0 8px 24px rgba(0, 0, 0, .12)); overflow-wrap: anywhere; }

@media (max-width: 1100px) and (min-width: 761px) {
    .pw-support-admin .pw-support-workspace { grid-template-columns: minmax(170px, 28%) minmax(0, 1fr); }
    .pw-support-admin .pw-support-tickets { grid-column: 1; border-top: 1px solid var(--pw-support-border); }
    .pw-support-admin .pw-support-chats { max-height: 32dvh; }
    .pw-support-admin .pw-support-conversation { grid-column: 2; grid-row: 1 / 3; }
    .pw-support-admin .pw-support-workspace { grid-template-rows: minmax(160px, 42%) minmax(0, 1fr); }
}

@media (max-width: 760px) {
    .pw-support-chat-overlay { padding: 10px; }
    .pw-support-chat-overlay > .pw-support-user { max-height: calc(100dvh - 20px); }
    .pw-support-chat-overlay .pw-support-workspace { height: calc(100dvh - 150px); min-height: 180px; }
    .pw-support-launcher { bottom: calc(82px + env(safe-area-inset-bottom)); right: 16px; }
    .pw-support-toolbar { flex-wrap: wrap; padding: 12px; }
    .pw-support-user .pw-support-toolbar { flex-wrap: nowrap; }
    .pw-support-user .pw-support-toolbar [data-support-action="new-ticket"] { width: 36px; height: 36px !important; padding: 8px; }
    .pw-support-user .pw-support-toolbar [data-support-action="new-ticket"] > span:not(.pw-support-icon) { display: none; }
    .pw-support-actions { flex-wrap: wrap; margin-left: auto; }
    .pw-support-admin .pw-support-workspace { grid-template-columns: minmax(0, 1fr); height: 72dvh; min-height: 390px; }
    .pw-support-admin .pw-support-chats, .pw-support-admin .pw-support-tickets, .pw-support-admin .pw-support-conversation { display: none; border-right: 0; }
    .pw-support-admin[data-stage="chats"] .pw-support-chats,
    .pw-support-admin[data-stage="tickets"] .pw-support-tickets,
    .pw-support-admin[data-stage="thread"] .pw-support-conversation { display: flex; }
    .pw-support-back { display: inline-flex; }
    .pw-support-user .pw-support-workspace { height: 72dvh; min-height: 360px; }
    .pw-support-messages { padding: 14px 10px; }
    .pw-support-message { max-width: 96%; }
    .pw-support-thread-heading, .pw-support-composer { padding: 12px; }
    .pw-support-context { padding: 8px 12px; max-height: 140px; }
}

@media (prefers-reduced-motion: reduce) {
    .pw-support * { scroll-behavior: auto; }
}